Thank you for your interest in Ironbridge Fine Arts and Framing Limited, sole distributor of the Gunning Arts Printing Presses.
We hope that you are delighted with every purchase you make from Ironbridge Fine Arts and Framing but if for any reason you are not entirely satisfied then please know that we are on hand to help you.
Here’s how we can help…
Amending or Cancelling an Order
For returns and refunds, we must be contacted within 14 working days of the press or equipment being delivered. You can do this by calling us on 01952 434033 or emailing firstname.lastname@example.org.
Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.
Damaged or Incorrect Items
Please check your parcel when it arrives. If you’ve received an order that contains damaged goods or is missing an item, please get in touch within 30 days (or 7 days for shortfalls) so that we can rectify the situation.
- The quickest way to speak to us is to call our Team on 01952 434033
- You can also send an email to them at email@example.com.
Returning Unwanted Items
If you’ve ordered a stock item that turns out to be unsuitable you are more than welcome to return the item for a refund. Please ensure that the products arrive with us in their original saleable condition and within 30 days from receipt of your order. Please bear in mind that we are unable to refund any postage costs.
Please note that made-to-measure frames, bespoke canvases and special order items are non-returnable unless faulty.
Product Returns should be sent to:
Ironbridge Framing and Fine Arts, Merrythought Village, Ironbridge, TF8 7NJ
If you wish to return products to us please include a copy of your sales invoice supplied with your order. If this is missing then we will not be able to process the refund as it will not be clear as to who the order was for.
All etching Presses and equipment are covered under a 3 year Warranty cover. During this period, Ironbridge Fine Arts and Framing will repair or replace, at no charge parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
A replacement of physical goods or parts assumes the remaining warranty of the original physical goods.
This limited warranty does not cover any problems that are caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
For warranty services please contact us, with proof of purchase, so we can establish the problem and find a suitable and quick solution for you.